Robocat Casino - General Terms and Conditions
1. General Rules
1.1 Welcome to Robocat Casino. These General Terms govern your interaction with our entertainment platform. By browsing or clicking "Accept," you enter a legal pact with us.
1.2 This document integrates our Privacy Notice and all promotional specificities found throughout the Website.
1.3 If any part of these rules is unacceptable to you, please discontinue use of Robocat immediately.
1.4 We prioritize the English version for all legal disputes and interpretations.
1.5 Our platform utilizes high-tier encryption to maintain a safe gaming environment for every Canadian participant.
2. Regulatory Requirements and Limitations
2.1 You must be of legal age 18 (19+ in most Canadian provinces) to utilize Robocat’s services.
2.2 We provide no legal advice regarding the status of online betting in your area. Users must stay informed about their local laws.
2.3 The "Restricted Territories" list (Section 2.3) prevents residents of places like the USA, North Korea, and Malta from accessing our gaming suite.
3. Your Account
3.1 A singular user profile is the only gateway to our features.
3.2 We strictly enforce a "One Person, One Account" policy. "Duplicate Accounts" created via VPNs or false names will be terminated.
3.3 Assets within a duplicate account—including deposits and winnings—are subject to forfeiture.
3.4 Members are prohibited from trading, gifting, or selling their accounts to third parties.
3.5 Profile data must remain current; notify our support team of any residency or contact changes.
4. Your Guarantees
4.1 You promise that you are a competent adult, you are not using funds from criminal activities, and you are playing solely for personal enjoyment.
4.2 You guarantee that you have not registered with Robocat under a different identity previously.
4.3 You acknowledge that gaming involves a financial risk and Robocat is not responsible for losses.
5. Verification of Age, Identity, and Other Factors
5.1 Our security team may trigger a KYC review at any milestone (deposit, withdrawal, or sign-up).
5.2 You must provide a valid passport/license and a recent bank statement for address confirmation.
5.3 A 30-day window is granted for document submission. Failure leads to account termination.
5.4 We reserve the right to perform telephone verification or request video calls to confirm identity.
6. Account Balance, Deposits and Withdrawals
6.1 Robocat acts as the processor for all financial movements on your account.
6.2 Funds must be withdrawn using the same system used for the deposit.
6.3 Your account is not a bank; it does not earn interest and is not covered by deposit insurance.
6.4 VIP Tier Withdrawal Capacity (CAD):
- Tier 1: $750 / $10,500 monthly cap
- Tier 2: $750 / $15,000 monthly cap
- Tier 3: $1,200 / $18,000 monthly cap
- Tier 4: $1,500 / $22,500 monthly cap
- Tier 5: $2,250 / $30,000 monthly cap
6.5 Deposits must be played through (1x). A fee of up to 15% is levied if you withdraw without wagering your deposit.
6.6 Accounts left untouched for 6 months (180 days) incur a $5 monthly fee.
7. Bonuses and Promotions
7.1 Promotions are designed for recreational use. Wagering multipliers apply to all bonus credits.
7.2 Game weighting: Slots (100%), Live Casino (10%), Table Games (10%).
7.3 Forbidden Games: Players must avoid a specific list of games (e.g., Jack and the Beanstalk, Dead or Alive 2, Aviator) while a bonus is active. Refer to system list 7.9 and 7.10.
7.4 The ceiling for bets using active bonuses is $7.50 CAD.
7.5 Unmet wagering requirements after 10 days result in the removal of bonus funds.
8. Bets
8.1 All bets are final once confirmed. There are no cancellations.
8.2 We use a certified RNG for all casino outcomes. In any conflict, the server's record of the play is the absolute truth.
9. Fraud, Illegality and Misuse
9.1 We have zero tolerance for money laundering, hacking, or coordinated collusion between players.
9.2 Any attempt to reverse-engineer our software will result in legal action and account seizure.
10. Limitations of Liability
10.1 Robocat is not liable for service interruptions caused by third-party providers or "Force Majeure" events.
10.2 We are not liable for typographical errors in odds or game descriptions.
11. Changes to the Website
11.1 We may modify the platform or these Terms at our discretion. Reviewing this page periodically is your responsibility.
12. Notices
12.1 Legal notices will be emailed to your registered address. You agree to receive these electronically.
13. Complaint Resolution Procedure
13.1 Please email [email protected] first. For unresolved disputes, contact our Committee at [email protected].
13.2 We aim to resolve all issues within 10 business days.
14. Applicable Law and Jurisdiction
14.1 These Terms are interpreted under the laws of the jurisdiction of Robocat's incorporation, respecting Canadian consumer standards.
15. Additional Territorial Restrictions
15.1 Certain slots, like Planet of the Apes or Narcos, are restricted in specific nations (e.g., China, Russia, or the USA) due to licensing.
16. Sports Betting Rules
16.1 The minimum wager is $1.50 CAD.
16.2 Bets are settled according to official league results.
16.3 If an event venue changes, bets are voided.
17. Rules and Regulations for Betting on Specific Sports
17.1 Hockey: 60 minutes of play required for regulation bets. Overtime and Shootouts only count if specifically stated.
17.2 Soccer: Abandonment before 60 minutes voids bets unless a result is already determined.
17.3 Basketball: FIBA/WNBA matches must go 35 minutes; NBA must go 40 minutes for bets to stand.
17.4 Cash Out: Robocat offers an early settlement feature, but its availability is never guaranteed.
17.5 eSports: If a roster changes its name but keeps the same players, all bets remain active.